Question 1

Please read before purchasing!

Accepted Answer

• Hygiene: We pre-wash all raw hair for hygiene reasons before dispatch.
 • Processing and Delivery: Understand our time frames for processing and delivery.
 • Refund Policy: Familiarize yourself with our refund policy.
 • Hair Guide: Explore our hair guide for top tips on hair care.
 • Wig Condition: Wigs are dispatched in their natural state after pre-washing, unless additional services are requested.
 • Installation Recommendation: Will be updated soon.

Question 2

Virgin vs. Raw Hair: Understanding the Difference!

Accepted Answer

Alright, let's break it down in a way that's easy to grasp.

Raw Hair:
 • All-Natural Goodness: Think of raw hair like farm-fresh produce. It's the real deal, untouched and straight from the source. This means it's super pure and lasts a long time.
 • Unique Vibes: Each bundle of raw hair is as unique as a snowflake. Seriously! Since it's not processed to look the same, you get this cool variety in texture and appearance.
 • TLC Required: Just like your own hair, raw hair needs some love and care to stay looking fly. You can dye it, bleach it, style it - the works. It's like having your own set of customizable looks.
 • Investment : Sure, raw hair might cost a bit more, but it's totally worth it. You're paying for top-notch quality that sticks around for years.

Virgin Hair:
 • Texture Wonderland: Virgin hair is like a buffet of hair textures. You've got deep waves, loose waves, kinky curls - you name it. It's perfect if you're into switching up your style.
 • Processing: Unlike raw hair, virgin hair goes through a bit of a makeover with some steaming action. This gives it those awesome textures we mentioned earlier.
 •  While it might not last as long as raw hair, virgin hair is still pretty durable. Just give it some TLC, and it'll keep you looking fabulous.

So, when it comes down to it, raw hair is like that timeless classic you can always count on, while virgin hair is more like the adventurous trendsetter. Whichever you choose, you're guaranteed to slay with Havenue hair!

Question 3

Shipping Timeframes: What You Need to Know.

Accepted Answer

• UK Delivery for In-Stock Items: If you're in the UK and all items are in stock, you're in luck! Expect your order to arrive within 1-3 days. We'll make sure to specify this on the product page for your convenience.

• Processing for Bundles, Frontals & Closures: For these items, we need a bit more time to get everything perfect. Plan for a processing time of 5-7 working days, plus standard delivery.

• Processing for Collection Wigs: Our collection wigs are worth the wait! They take a bit longer to prepare, so please allow 10-14 working days for processing, plus standard delivery. This applies to orders heading to Germany and worldwide destinations.

• Special Preparations: Now, if you're eyeing our jet black bundles, colored wigs, or pieces with plucked/bleached knots, they need a little extra love. Add 5 extra working days to the processing time for these items, along with standard delivery.

We're committed to getting your Havenue goodies to you as quickly as possible, so keep these timeframes in mind when placing your order.

Question 4

Finding Your Wig Cap Size: A Step-by-Step Guide

Accepted Answer

Before diving into the world of wigs, you'll need to know your wig cap size. Here's how to do it:

1. Preparation is Key: Make sure your hair is as flat as possible. Cornrows are ideal, but any method that keeps your hair close to your scalp will work.
2. You'll need a flexible measuring tape and a mirror.
3. Take Your Measurements:
    • Circumference: Start at your natural hairline in the front, then go behind your ear, around the back of your head, and back to the front. Write down this measurement in inches.
    • Front to Nape: Measure from your hairline in the front to the base of your skull (where your neck meets your head) at the nape. Again, note this measurement in inches.
    • Ear to Ear Across Forehead: Measure from one ear, across your forehead, to the other ear. Keep the tape above your eyebrows. Write down this measurement.
    • Ear to Ear Over Top: Place the tape from one ear, over the top of your head, to the other ear. This measurement helps ensure the wig will fit snugly. Record this measurement as well.

1. Double-Check: Once you have all your measurements, double-check to make sure they're accurate. It's better to be safe than sorry!
2. Visual Reference: Use the provided pictures for guidance to ensure you're measuring the right areas.

https://static.wixstatic.com/media/aa24ce_3ca2ece275ea45ab9541fb9e8d589d59~mv2.jpg

Question 5

How many bundles do you use in your wigs?

Accepted Answer

We typically use 3 bundles in our wigs, along with either a closure or frontal, depending on the style you choose. The specific number of bundles used in each wig is detailed in the product description. If you require more or fewer bundles or more for your custom wig, you can pop us an E-Mail via contact.havenue@gmail.com. (contact.havenue@gmail.com.)

Question 6

Refund and Return Policy!

Accepted Answer

A) Exchange Policy:
 • Refunds are not possible, but exchanges are permitted under the following conditions:
    • The request for exchange is made within 24 hours of receiving the item.
    • The wig remains unworn and in its original packaging.
    • No glue, gel, or other hair products have been applied to the wig.

B) Change of Mind Returns:
 • If you change your mind upon receiving your order. If not cancelled within 24 hours we will not be able to cancel any orders.
 • The item must be returned in its original, unused, and unworn condition.
 • You will be responsible for the postage costs.
 • Upon receiving the returned item in the specified condition, we will offer an exchange or issue store credit for future use.

C) Shipping Responsibility:
 • Customers are responsible for all shipping/postal fees and custom fee.
 • Customers bear full responsibility for the item until it is received by us.
 • We recommend using a service with tracking and recipient signature to avoid loss during the exchange process.

D) Exchange Eligibility:
 • Wigs qualify for exchange only if they meet the conditions outlined in section A.
 • Wigs that do not meet these requirements will be rejected and returned to the customer.